1. Where does Alfaxi ship from?

Alfaxi ships orders from fulfillment centers located in the United States and trusted international partners. Shipping origin depends on product availability to ensure the fastest delivery time possible.

2. How long does shipping take in the USA?

Orders within the USA typically arrive within 3–7 business days. Processing time is usually 1–2 business days before shipment.

3. How can I track my Alfaxi order?

Once your order ships, you’ll receive a tracking number via email. You can also track your order anytime from the “Track Order” page on our website.

4. What payment methods does Alfaxi accept?

Alfaxi accepts all major payment methods, including:

• Visa, Mastercard, American Express

• PayPal

• Apple Pay & Google Pay
  All payments are processed securely through Shopify.

5. What is Alfaxi’s return policy?

We offer a 30-day return policy. If you’re not satisfied, you may return unused items in their original condition. Refunds are issued once the return is received and inspected.

6. Do you offer refunds or exchanges?

Yes. Alfaxi offers refunds for eligible returns and exchanges for defective or incorrect items. Please contact our support team before sending any return.

7. Are Alfaxi products covered by a warranty?

Some products include a manufacturer warranty. Warranty details, if applicable, are listed on the product page. For issues, contact our support team for assistance.

8. Will I be charged sales tax?

Sales tax is automatically calculated at checkout based on your U.S. state and local tax laws, in compliance with Shopify and U.S. regulations.

9. Can I cancel or change my order after placing it?

Orders can be canceled or modified within 12 hours of placement. Once processing or shipping begins, changes may no longer be possible.

10. How can I contact Alfaxi customer support?

You can reach Alfaxi support by:

• Email: support@alfaxi.com

• Contact Form on our website
  We typically respond within 24 hours on business days.